IT Operations Management
Business transformation services that
bring order to chaos and redirect resources to business-critical projects.
A modern platform that ensures availability, efficiency, and performance of your organization’s services and processes.
Never let system downtime be a problem again, say goodbye to:
- Manual IT workloads
- Limited visibility of IT operations
- Lack of delivery from the cloud
- Lack of discovery of devices on the network
- Poor orchestration of activities like cloud and password management
- Time wasted putting out fires
Transforming your IT operations management
When most of your time is spent putting out fires, how are you supposed to bring order to chaos and deliver improved service? Maturing your service operations takes vision and planning. CRI can help you with your ITOM needs, effectively transforming the way you do business as usual for the better.
Some of our customers
Getting started is easy...
Contact Us
Set a time for us to meet. Spaces are limited, but we can find one for you.
Review your needs
Meet for 60 minutes. Review your needs and showcase the possible.
Get a plan
Get a transformation plan built specifically for your business.
Implement and improve
Watch the continuous productivity improvements.
Transforming your IT operations management
"One-stop-shop operational platform"
CRI created a one-stop-shop operational platform for us.
"Truly Organization Changing"
"CRI helped Community Food Basket - Idaho Falls automate our donation and food distribution efforts from a completely paper-tracked, manual client and donation intake process. The ServiceNow cloud solution has enabled CFBIF to move every data tracking task to one program that is accessible from anywhere. Having relied upon volunteers to enter donation and patron statistical information from paper forms for more than 40 years, this move to the CRI Advantage tailored platform has been a game-changer. Our staff and volunteers are now able to focus more fully on the needs of the individuals and families we serve with emergency food. Truly organization changing!"
ServiceNow® Products
IT Workflows
Increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.
Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.
Easily know what assets your business owns, where they are located, who is using them, their cost, and what value they deliver.
Align work with business goals to deliver products and services in a way that supports your strategic priorities.
Bring incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.
Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation.
Customer Workflows
Drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.
Match tasks to agents based on skills, geographic territory assignments, and available inventory.
Connect your entire technology operation, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service.
Creator Workflows
Employee Workflows
Provide your employees with a single place to manage their work needs while shielding them from back-end complexity.
Recent Articles
CRI Advantage (CRI), a leading small business technology solutions provider, is excited to announce its latest contract award with Argonne National Laboratory (ANL).
CRI Advantage (CRI), a trusted ServiceNow Partner is thrilled to announce its recognition as the Consulting and Implementation Partner of the Year in the Premier segment for the Americas region by ServiceNow.
ServiceNow and AI In the ever-evolving landscape of technology, artificial intelligence (AI) continues to reshape industries and redefine how we work. As we step into