Transformation. Innovation. Integrity. Service.
We work beside our clients, transforming the way they execute their business. We do this through agile and intelligent application of efficient organizational processes, information technology, financial management, cybersecurity best practices, along with managed services implementation, and delivery.
CRI Advantage (CRI) seeks out the most knowledgeable, innovative, and experienced personnel to build our team, and yours. We built our success using a mixture of Project Management Professional (PMP), Information Technology Infrastructure Library (ITIL) v4, and Help Desk Institute (HDI) certifications. This deployment approach has enabled CRI to provide distinguished service to our clients. Our challenging technology projects draw top talent from around the country. CRI professionals are prepared to assist clients in staying ahead of industry challenges, now.
CRI Advantage is headquartered in Boise, ID with offices in Idaho Falls, ID, Reston, VA, and Albuquerque, NM. We currently employ over 100 industry-leading professional consultants and have consistently delivered excellence and expertise in the latest business and technology solutions to government agencies and Fortune 100 businesses around the world.
CRI recognized that modern businesses needed information systems providing more functionality than simply keeping client lists or tracking inventory. Clients needed and came to expect, their systems to improve productivity and lower costs.
Current Chairman of the Board and former CEO, Gary Brookshier, acquired CRI in 1995.
Usage of the internet grew exponentially during this time followed by the “Dot.com” boom of the late 1990s. Accordingly, CRI’s revenues and employment base blossomed. By 2000, CRI had grown to 130 employees and in their May 29, 2000 edition, Forbes Magazine named CRI as the second fastest-growing Boise firm.
CRI became positioned as a company with diverse services, expertise in complex technology, and a philosophy of treating employees well. CRI assisted clients in transforming business processes and developing and managing their mission-critical business systems ranging from financial, procurement, and messaging, to data warehousing, analytics, and portals. CRI served a wide range of customers including start-ups, agencies, and Fortune 100 clients such as HP and Merrill Lynch.
In the early and mid-2000s, CRI Advantage began to diversify into the government arena, focusing on business process transformation, IT optimization, and managed services. Significant contracts with the U.S. Department of Energy, Idaho National Laboratory, the U.S. Department of Homeland Security, and the States of Idaho, Montana, and Nevada resulted in numerous business process engineering and enterprise re-architecture and optimization engagements.
Nominated by Idaho National Laboratory, CRI Advantage received the U.S. Department of Energy’s Small Business of the Year award in August 2009 for “creative, unique, and extraordinary performance” in support of the INL mission objectives and requirements.
In 2010, CRI Advantage was named a Protégé of Unisys Corporation as part of the Department of Homeland Security’s Mentor Protégé Program.
CRI Advantage led a $60 million mission support contract for the U.S. Department of Energy’s Office of the CFO to manage the “iManage 2.0 Program,” which supports all of DOE’s Corporate Business Systems. CRI led a team of both large and small businesses on this engagement including Ernst and Young, Accenture, Edgewater Federal Systems, and eGlobaltech.
CRI was awarded the re-compete of the Idaho National Laboratory’s Technical Support Services Contract providing information technology help desk and end-user support to over 5,000 employees and contractors of the 894 square mile Laboratory. Over the next several years, the scope of this contract grew to include Cyber Security, Software Development, Project Management, Business Analysis, Change Management, High-Performance Computing (HPC), Networking/Telecommunications, and National Security Work for Others (WFO).
In 2015, CRI Advantage became the first small business in the country to deliver help desk and end-user support services from a DOE-approved FISMA Moderate and National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 compliant network. The authority to operate came from the DOE-ID Authorizing Official (AO) and INL CIO.
In 2016, CRI Advantage achieved International Organization for Standardization (ISO) 9001:2015 certification. Additionally that year, CRI achieved ISO 27001:2013 certification for Information Security Management. Previously, CRI had achieved ISO 20000:2011 certification as well as being appraised by the CMMI Institute at CMMI-SVC/3 (Capability Maturity Model Integration Level 3 for Services)
In 2017, CRI Advantage was awarded a contract to provide operations and maintenance (O&M) of the Department of Homeland Security’s Infrastructure Protection Gateway (IPG) information systems. The DHS National Protection and Programs Directorate, Office of Infrastructure Protection (IP) leads the coordinated national effort to protect critical infrastructure from all hazards by managing risk and enhancing resilience through collaboration with the critical infrastructure community. Information systems play a vital role in allowing Federal, State, local, tribal, territorial, and private sector partners to identify, analyze, and manage risk to protect the Nation.
In 2018, CRI Advantage split the company into two divisions, Services and Solutions. The Services Division provides IT Services that integrate seamlessly with customers following a specific Statement of Work or Service Level Agreement. The Solutions Division provides ServiceNow Implementation and Development as well as Cybersecurity Assessments and Continuous Cyber Protection. CRI became a ServiceNow Gold Partner and provides ServiceNow ITSM, ITOM, and various modules and workflows for customers, utilizing customer or CRI-owned instances.
CRI Advantage Client Testimonials
"We are back up and running and everyone has access to ServiceNow, thanks to the Help Desk Technician for all his help in getting this figured out and your quick response to help us out, it is greatly appreciated."
"Talked to the Help Desk Technicians and they said everything was working 100%. Thank you so much, we can get back to taking care of tickets!"
"You guys are simply amazing. I had two computers crash on me and was completely down, I was back up within an hour on both. Amazing."
"The gentleman I worked with was very patient and stayed on to make sure everything worked. Outstanding Service."
"Yet another GREAT experience with the support staff. My issue was handled professionally and politely with a high level of expertise. "
"This such a fantastic service organization. The techs are always helpful and patient!!!!"
"Just wanted to say that the lady I worked with was extremely helpful. I threw her a curveball and she hit a home run. Thanks for all your team does."
"CRI helped Community Food Basket - Idaho Falls automate our donation and food distribution efforts from a completely paper-tracked, manual client and donation intake process. The ServiceNow cloud solution has enabled CFBIF to move every data tracking task to one program that is accessible from anywhere. Having relied upon volunteers to enter donation and patron statistical information from paper forms for more than 40 years, this move to the CRI Advantage tailored platform has been a game-changer. Our staff and volunteers are now able to focus more fully on the needs of the individuals and families we serve with emergency food. Truly organization changing!"
“YOU GUYS ARE THE GREATEST!!! …You guys should get some kind of real kudos for what you put up and I know I am not the only one!”
"Passing along this thank you. You and your staff played an important part in the success of our event last week. Thank you so much for your help. We couldn’t do it without you."
Our Latest News
CRI ADVANTAGE WINS TSS CONTRACT WITH INL Boise-based firm will provide Managed Help Desk services to Idaho National Lab. Idaho
Password Protection – National Cybersecurity Awareness Month It’s National Cybersecurity Awareness Month! We’re encouraging everyone in their workplaces to take
Recent Cyber Crime Events “Out of these recent cyber crime events, which is the most concerning to you?” We asked this