IT Service Management

Business transformation services that

take the friction and frustration out of scaling IT service management.

A modern platform and processes that enable your IT services to scale with your business.

Make legacy IT service management problems a thing of the past, say goodbye to:

  • Long request processing time
  • Lost customer and request data
  • Not having time to implement new processes
  • No knowledge of more modern ITSM
    systems
  • Limited visibility across enterprise
learn more

Getting started is easy...

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Contact Us

Set a time for us to meet. Spaces are limited, but we can find one for you.

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Review your needs

Meet for 60 minutes. Review your needs and showcase the possible.

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Get a plan

Get a transformation plan built specifically for your business.

Shape

Implement and improve

Watch the continuous productivity improvements.

What our clients are saying

"One-stop-shop operational platform"

CRI created a one-stop-shop operational platform for us.

Veterinarian
State Department

"Truly Organization Changing"

"CRI helped Community Food Basket - Idaho Falls automate our donation and food distribution efforts from a completely paper-tracked, manual client and donation intake process. The ServiceNow cloud solution has enabled CFBIF to move every data tracking task to one program that is accessible from anywhere. Having relied upon volunteers to enter donation and patron statistical information from paper forms for more than 40 years, this move to the CRI Advantage tailored platform has been a game-changer. Our staff and volunteers are now able to focus more fully on the needs of the individuals and families we serve with emergency food. Truly organization changing!"

Ariel Jackson
Executive Director

Modernize your legacy ITSM system with ServiceNow? Download our free guide

The problem with old and inefficient IT service management processes is that your business just can’t scale, but the thought of trying new approaches without the necessary time and skills makes you feel apprehensive.

Transforming your IT service management

Legacy platforms combined with old and inefficient processes mean that IT services struggle to scale as your business grows. At CRI Advantage we transform your IT service management, modernizing your processes and enabling your support staff to spend more time working on harder and proactive issues.

Some of our customers

TAILORED SOLUTIONS

ServiceNow® Products

IT Workflows

Increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.

Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.

Easily know what assets your business owns, where they are located, who is using them, their cost, and what value they deliver.

Align work with business goals to deliver products and services in a way that supports your strategic priorities. 

Bring incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.

Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation.

Customer Workflows

Drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.

Match tasks to agents based on skills, geographic territory assignments, and available inventory.

Connect your entire technology operation, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service.

Creator Workflows

Build custom applications that meet the immediate needs of your organization.

Employee Workflows

Provide your employees with a single place to manage their work needs while shielding them from back-end complexity.

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Take the first step to your digital transformation.

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