IT Service Management

Business transformation services that

take the friction and frustration out of scaling IT service management.

A modern platform and processes that enable your IT services to scale with your business.

Make legacy IT service management problems a thing of the past, say goodbye to:

  • Long request processing time
  • Lost customer and request data
  • No time to implement new processes
  • No knowledge of more modern ITSM
  • Limited visibility across the enterprise
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Transforming your IT service management

Legacy platforms combined with old and inefficient processes mean that IT services struggle to scale as your business grows. At CRI Advantage we transform your IT service management, modernizing your processes and enabling your support staff to spend more time working on harder and proactive issues.

Some of our customers

Getting started is easy...

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Book a consultation

Set a time for us to meet. Spaces are limited, but we can find one for you.

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Review your needs

Meet for 60 minutes. Review your needs and showcase the possible.

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Get a plan

Get a transformation plan built specifically for your business.


Implement and improve

Watch the continuous productivity improvements.

What our clients are saying

"One-stop-shop operational platform"

“CRI created a one-stop-shop operational platform for us.

State Department

"Leo Cuellar stands out as the best Chief Information Security Officer I have ever worked with."

"In all the years I’ve been in business, Leo Cuellar stands out as the best Chief Information Security Officer I have ever worked with. Leo is a brilliant thinker strategically, and his ability to execute and deliver is unparalleled in my experience. I would be thrilled to work with Leo again."

Stephen Brown
CIO, Fortune 500 Company

"Everything's Working 100%"

"Talked to the Help Desk Technicians and they said everything was working 100%.  Thank you so much, we can get back to taking care of tickets!"

"Simply Amazing"

"You guys are simply amazing. I had two computers crash on me and was completely down, I was back up within an hour on both. Amazing."

"Outstanding Service"

"The gentleman I worked with was very patient and stayed on to make sure everything worked. Outstanding Service."

"Yet Another Great Experience"

"Yet another GREAT experience with the support staff. My issue was handled professionally and politely with a high level of expertise. "

Our ServiceNow® solutions

IT Service Management Help Desk ServiceNow

IT Service Management

ITSM provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform. ITSM can help increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.
ServiceNow platform for IT Business management

IT Business Management

ITBM aligns work with business goals to deliver products and services in a way that supports your strategic priorities. ITBM helps IT demonstrate value to the organization and rationalize investments to focus more on innovation.
IT Operations Management ServiceNow

IT Operations Management

ITOM gives you better visibility into your infrastructure and services, prevents service outages, and expands your organization’s operational agility. Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.

Customer Service Management tools ServiceNow

Customer Service Management

CSM helps you drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end. Start being proactive and fix issues before customers know they have them.
Security Operations ServiceNow

Security Operations

SecOps brings incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.
Mobile App and web platform Now Platform ServiceNow

Now Platform

The Now Platform provides a single mobile and web application development platform to build business applications and extend existing apps that power your digital transformation.

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Take the first step to your digital transformation.