Technology Provider Service Management

connects your entire technology operation, from network to customer, with one platform

to deliver proactive care and maximize the availability and quality of service.

Make technology management problems a thing of the past, say goodbye to the inability to:

access, receive, and fulfill service requests
restore normal service operations when instances occur
publish service catalogs for your customers
notify impacted customers of incidents
integrate with other applications like Field Service Management
work on one platform

Transforming your technology

With Technology Provider Service Management, your entire technology operation is connected on one platform.

This product also includes the following applications:

Service Bridge – helps customers connect and track service requests directly between ServiceNow instances.
Proactive Service Experience Workflows – you can quickly restore normal service operations when network incidents occur, and proactively notify the impacted customers.

At CRI Advantage we transform your technology, modernizing your processes and enabling your support staff to assign, manage, and resolve issues end-to-end.

Some of our customers

Getting started is easy...

Book a consultation

Set a time for us to meet. Spaces are limited, but we can find one for you.

Review your needs

Meet for 60 minutes. Review your needs and showcase the possible.

Get a plan

Get a transformation plan built specifically for your business.

Implement and improve

Watch the continuous productivity improvements.

What our clients are saying

"One-stop-shop operational platform"

CRI created a one-stop-shop operational platform for us.

Veterinarian

State Department

"Truly Organization Changing"

"CRI helped Community Food Basket - Idaho Falls automate our donation and food distribution efforts from a completely paper-tracked, manual client and donation intake process. The ServiceNow cloud solution has enabled CFBIF to move every data tracking task to one program that is accessible from anywhere. Having relied upon volunteers to enter donation and patron statistical information from paper forms for more than 40 years, this move to the CRI Advantage tailored platform has been a game-changer. Our staff and volunteers are now able to focus more fully on the needs of the individuals and families we serve with emergency food. Truly organization changing!"

Ariel Jackson

Executive Director

TAILORED SOLUTIONS

ServiceNow® Products

IT Workflows

IT Service Management

Increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.

IT Operations Management

Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.

IT Asset Management

Easily know what assets your business owns, where they are located, who is using them, their cost, and what value they deliver.

Strategic Portfolio Management/ IT Business Management

Align work with business goals to deliver products and services in a way that supports your strategic priorities.

Security Operations

Bring incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.

Governance, Risk, and Compliance

Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation.

Customer Workflows

Customer Service Management

Drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.

Field Service Management

Match tasks to agents based on skills, geographic territory assignments, and available inventory.