IT Operations Management
Business transformation services that
bring order to chaos and redirect resources to business-critical projects.
A modern platform that ensures availability, efficiency, and performance of your organization’s services and processes.
Never let system downtime be a problem again, say goodbye to:
- Manual IT workloads
- Limited visibility of IT operations
- Lack of delivery from the cloud
- Lack of discovery of devices on the network
- Poor orchestration of activities like cloud and password management
- Time wasted putting out fires
Transforming your IT operations management
When most of your time is spent putting out fires, how are you supposed to bring order to chaos and deliver improved service? Maturing your service operations takes vision and planning. CRI can help you with your ITOM needs, effectively transforming the way you do business as usual for the better.
Some of our customers
Getting started is easy...
Book a consultation
Set a time for us to meet. Spaces are limited, but we can find one for you.
Review your needs
Meet for 60 minutes. Review your needs and showcase the possible.
Get a plan
Get a transformation plan built specifically for your business.
Implement and improve
Watch the continuous productivity improvements.
Transforming your IT operations management
“A one-stop place.”
A one-stop place for all things cybersecurity.
"Way more mature than anything on the market."
This is way more mature than anything on the market.
"The platform does it automatically."
Our risk register took days to manage, the platform does it automatically.
“This is so much easier to manage."
This is so much easier to manage over anything we’ve seen.
"This replaces three tools."
This replaces three tools I am paying for and using separately.
"Changing the way I think about my security program."
This is changing the way I think about my security program.
ServiceNow® Products
IT Workflows
Increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.
Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.
Easily know what assets your business owns, where they are located, who is using them, their cost, and what value they deliver.
Align work with business goals to deliver products and services in a way that supports your strategic priorities.
Bring incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.
Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation.
Customer Workflows
Drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.
Match tasks to agents based on skills, geographic territory assignments, and available inventory.
Creator Workflows
Employee Workflows
Provide your employees with a single place to manage their work needs while shielding them from back-end complexity.
Recent Articles
ServiceNow releases always include new features and improvements. This release is said to add new levels of productivity, automation, and innovation wherever work happens using these smarter experiences on the Now Platform.
ServiceNow is one of the most advanced IT systems on the market. In fact, according to an independent IDC analysis commissioned for ServiceNow, organizations that implement ServiceNow achieve an average ROI of 449% in five years, and reach the break-even point in less than 8 months.
How to find the best ServiceNow ITSM implementation partner in North America. Considerations for finding a partner for your IT transformation. Productivity and operational efficiency