IT Operations Management
Business transformation services that
bring order to chaos and redirect resources to business-critical projects.
A modern platform that ensures availability, efficiency, and performance of your organization’s services and processes.
Never let system downtime be a problem again, say goodbye to:
- Manual IT workloads
- Limited visibility of IT operations
- Lack of delivery from the cloud
- Lack of discovery of devices on the network
- Poor orchestration of activities like cloud and password management
- Time wasted putting out fires
Transforming your IT operations management
When most of your time is spent putting out fires, how are you supposed to bring order to chaos and deliver improved service? Maturing your service operations takes vision and planning. CRI can help you with your ITOM needs, effectively transforming the way you do business as usual for the better.
Some of our customers
Getting started is easy...
Book a consultation
Set a time for us to meet. Spaces are limited, but we can find one for you.
Review your needs
Meet for 60 minutes. Review your needs and showcase the possible.
Get a plan
Get a transformation plan built specifically for your business.
Implement and improve
Watch the continuous productivity improvements.
Transforming your IT operations management
"One-stop-shop operational platform"
CRI created a one-stop-shop operational platform for us.
"Leo Cuellar stands out as the best Chief Information Security Officer I have ever worked with."
In all the years I’ve been in business, Leo Cuellar stands out as the best Chief Information Security Officer I have ever worked with. Leo is a brilliant thinker strategically, and his ability to execute and deliver is unparalleled in my experience. I would be thrilled to work with Leo again.
"Everything's Working 100%"
"Talked to the Help Desk Technicians and they said everything was working 100%. Thank you so much, we can get back to taking care of tickets!"
"Simply Amazing"
"You guys are simply amazing. I had two computers crash on me and was completely down, I was back up within an hour on both. Amazing."
"Outstanding Service"
"The gentleman I worked with was very patient and stayed on to make sure everything worked. Outstanding Service."
"Yet Another Great Experience"
"Yet another GREAT experience with the support staff. My issue was handled professionally and politely with a high level of expertise. "
Our ServiceNow® solutions
Customer Service Management
IT Asset Management
With IT Asset Management businesses can manage software licenses and hardware assets with intuitive workflows and life cycle visibility. Easily know what assets your business owns, where they are located, who is using them, their cost, and what value they deliver.
IT Operations Management
ITOM gives you better visibility into your infrastructure and services, prevents service outages, and expands your organization’s operational agility. Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.
IT Service Management
Security Operations
Strategic Portfolio Management/ IT Business Management
Strategic Portfolio Management (formerly known as ITBM) aligns work with business goals to deliver products and services in a way that supports your strategic priorities. SPM helps IT demonstrate value to the organization to focus more on innovation.
Recent Articles
ServiceNow releases always include new features and improvements. This release is said to add new levels of productivity, automation, and innovation wherever work happens using these smarter experiences on the Now Platform.
ServiceNow is one of the most advanced IT systems on the market. In fact, according to an independent IDC analysis commissioned for ServiceNow, organizations that implement ServiceNow achieve an average ROI of 449% in five years, and reach the break-even point in less than 8 months.
How to find the best ServiceNow ITSM implementation partner in North America. Considerations for finding a partner for your IT transformation. Productivity and operational efficiency