ServiceNow Products

TAILORED SOLUTIONS

ServiceNow® Products

IT Service Management

ITSM provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform. ITSM can help increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.

IT Business Management

ITBM aligns work with business goals to deliver products and services in a way that supports your strategic priorities. ITBM helps IT demonstrate value to the organization and rationalize investments to focus more on innovation.

IT Operations Management

ITOM gives you better visibility into your infrastructure and services, prevents service outages, and expands your organization’s operational agility. Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.

Customer Service Management

CSM helps you drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end. Start being proactive and fix issues before customers know they have them.

Security Operations

SecOps brings incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.

Now Platform

The Now Platform provides a single mobile and web application development platform to build business applications and extend existing apps that power your digital transformation.

ServiceNow®

Implementations & Integrations

Implementations

No matter the size or complexity of implementation, CRI’s implementation methodology is agile, tried & true, and will help you get the most out of your ServiceNow product. CRI’s implementations range from adhering to Out-of-the-Box to a fully custom requirement, all designed to meet an Organization’s distinct needs and outlooks.

Integrations

Whether it is through ServiceNow’s Integration Hub or via a custom-designed API integration, CRI and ServiceNow support integrations with third-party applications to maintain a single source of truth for organizational data.

Release Management

Plans change and CRI knows it, this is why we include Post Go-Live Support with all of our implementations. Post-Go-Live Support is a security blanket that helps provide the added security to know that CRI will be there to support your Organization if the perfect implementation plan changes.

End-User Training

Now that your Organization’s ServiceNow Instance has been implemented, are your End-Users unsure of how it all works? CRI’s End-User Training (which is included in your Implementation costs) provides a tailored training solution that will meet your End-Users needs.

OUR BLOG

Recent Articles

ServiceNow releases always include new features and improvements. This release is said to add new levels of productivity, automation, and innovation wherever work happens using these smarter experiences on the Now Platform.

ServiceNow Products