ServiceNow Products

TAILORED SOLUTIONS

ServiceNow® Products

IT Workflows

IT Service Management

Increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.

IT Operations Management

Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.

IT Asset Management

Easily know what assets your business owns, where they are located, who is using them, their cost, and what value they deliver.

Strategic Portfolio Management/ IT Business Management

Align work with business goals to deliver products and services in a way that supports your strategic priorities.

Bring incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.

Governance, Risk, and Compliance

Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation.

Customer Workflows

Customer Service Management

Drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.

Field Service Management

Match tasks to agents based on skills, geographic territory assignments, and available inventory.

Technology Provider Service Management

Connect your entire technology operation, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service.

Creator Workflows

App Engine

Build custom applications that meet the immediate needs of your organization.

Employee Workflows

HR Service Delivery

Provide your employees with a single place to manage their work needs while shielding them from back-end complexity.

ServiceNow®

Implementations & Integrations

Implementations

No matter the size or complexity of implementation, CRI’s implementation methodology is agile, tried & true, and will help you get the most out of your ServiceNow product. CRI’s implementations range from adhering to Out-of-the-Box to a fully custom requirement, all designed to meet an Organization’s distinct needs and outlooks.

Integrations

Whether it is through ServiceNow’s Integration Hub or via a custom-designed API integration, CRI and ServiceNow support integrations with third-party applications to maintain a single source of truth for organizational data.

Release Management

Plans change and CRI knows it, this is why we include Post Go-Live Support with all of our implementations. Post-Go-Live Support is a security blanket that helps provide the added security to know that CRI will be there to support your Organization if the perfect implementation plan changes.

End-User Training

Now that your Organization’s ServiceNow Instance has been implemented, are your End-Users unsure of how it all works? CRI’s End-User Training (which is included in your Implementation costs) provides a tailored training solution that will meet your End-Users needs.

OUR BLOG

Recent Articles

CRI Advantage (CRI), a leading small business technology solutions provider, is excited to announce its latest contract award with Argonne National Laboratory (ANL).

ServiceNow Products