The services and support you need to operate a trusted and efficient service desk
Your current help-desk may lack certain capabilities and end-users are not getting their problems solved in a timely manner
When it takes forever for your users to get their tickets satisfactorily resolved, how are you supposed to bring order to chaos? CRI can help you with your help desk requirements by modernizing your current processes with the skills and budgets you have available.
At CRI Advantage, we provide a network of experts and dedicated service desk solutions that stop you from having to divert core business efforts to solving IT problems and instead make you feel confident that your end-users will get a resolution to their issues, effectively and efficiently.
"Talked to the Help Desk Technicians and they said everything was working 100%. Thank you so much, we can get back to taking care of tickets!"
"You guys are simply amazing. I had two computers crash on me and was completely down, I was back up within an hour on both. Amazing."
"The gentleman I worked with was very patient and stayed on to make sure everything worked. Outstanding Service."
"Yet another GREAT experience with the support staff. My issue was handled professionally and politely with a high level of expertise. "
"This is such a fantastic service organization. The techs are always helpful and patient!!!!"
"Just wanted to say that the lady I worked with was extremely helpful. I threw her a curveball and she hit a home run. Thanks for all your team does."
“YOU GUYS ARE THE GREATEST!!! …You guys should get some kind of real kudos for what you put up and I know I am not the only one!”
"Passing along this thank you. You and your staff played an important part in the success of our event last week. Thank you so much for your help. We couldn’t do it without you."
Tell us about your operations, and we’ll help you identify a solution that best fits your needs.
Our network of qualified and trusted experts will support your users by phone, chat, and email.
Feel confident in your help-desk and stay focused on your core business operations.
This paper outlines the processes you should take to operate an effective help desk.
Operational efficiency can make or break your business, and with this blog post, we want to help you choose an IT managed service partner wisely.
In the world of software security, an attacker will almost always take the path of least resistance. Sophisticated exploits won’t ever be used if the