CRI is a leading provider in Managed IT Service Desk. We have over 20 years of providing Managed IT Service Desk to government and commercial customers. CRI was awarded the Department of Energy Small Business of the Year award for our Managed Service Desk offering. We bring CMMI Level 3 SVC accreditation, ISO 9001, 20000, and 27001 certification, and adhere to NIST standards. Our Managed Service offerings are comprised of IT Service Desk, Cyber Security and Application Support.
Accelerate Your Digital Transformation
CRI has over 30 years of experience in providing IT Solutions and Services to commercial, state and local and federal clients across the United States. Let us manage your IT so you can concentrate on your business.
Managed IT Service Desk
CRI has been designing and implementing IT Managed Services offerings for over 30 years for some of the largest and best known corporations and Federal agencies in the US. With our Managed Service Desk offering, we will manage and transform your IT infrastructure for a fixed monthly price. Our support comes with available options like: 24×7, on-site or off-site, knowledge base or virtual agents, security levels and others.
We provide Tier 0 (self-help or virtual agent), Tier 1 (technical support agents), Tier 2 (on-site technicians), and Tier 3 (engineer level) services from our 24x7x365 Operations Center in Idaho Falls, ID. Our Idaho Falls facility has FISMA moderate rated areas and supports commerical and government customers. We leverage all cloud technologies to ensure that we are always availble for our customers.
Our menu of Managed Services offerings include:
Customizable 24x7x365 Help Desk via phone, mobile phone, texting and web apps
Desk-side (On-site) IT Resources As-Needed
Office 365 Administration
Remote Monitoring and Management
Asset Discovery and Management
Patch and Upgrade Management
Cloud Hosting (AWS, Azure and Private)
Desk-side (On-site) Support
CRI’s on-site managed service offering provides staff on-site to resolve your IT issues. Our staff will support your staff in a number of activities from end-user support to application or system configurations. Our professional staff is trained and will provide the skill set and experience that your organization needs.