Strategic Portfolio Management

A unified platform that helps organizations better understand how their technology relates to their business goals, strategies, and needs.

With Strategic Portfolio Management you can stop worrying about...

Manually gathering data
Manually analyzing data
Lack of configurability
Multiple platforms
Limited visibility into real-time funds being spent
Lack of visibility into portfolio investments

Transforming your organization with Strategic Portfolio Management

Legacy platforms combined with old and inefficient processes mean that IT services struggle to manage strategic and operational work. At CRI Advantage we transform your IT business management, modernizing your processes and enabling your support staff to spend more time optimizing and reallocating resources as priorities shift.

Some of our customers

Getting started is easy...

Book a consultation

Set a time for us to meet. Spaces are limited, but we can find one for you.

Review your needs

Meet for 60 minutes. Review your needs and showcase the possible.

Get a plan

Get a transformation plan built specifically for your business.

Implement and improve

Watch the continuous productivity improvements.

What our clients are saying about ServiceNow

"One-stop-shop operational platform"

CRI created a one-stop-shop operational platform for us.

Veterinarian

State Department

"Truly Organization Changing"

"CRI helped Community Food Basket - Idaho Falls automate our donation and food distribution efforts from a completely paper-tracked, manual client and donation intake process. The ServiceNow cloud solution has enabled CFBIF to move every data tracking task to one program that is accessible from anywhere. Having relied upon volunteers to enter donation and patron statistical information from paper forms for more than 40 years, this move to the CRI Advantage tailored platform has been a game-changer. Our staff and volunteers are now able to focus more fully on the needs of the individuals and families we serve with emergency food. Truly organization changing!"

Ariel Jackson

Executive Director

Our ServiceNow® solutions

Customer Service Management

CSM helps you drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end. Start being proactive and fix issues before customers know they have them.

IT Asset Management

With IT Asset Management businesses can manage software licenses and hardware assets with intuitive workflows and life cycle visibility. Easily know what assets your business owns, where they are located, who is using them, their cost, and what value they deliver.

IT Operations Management

ITOM gives you better visibility into your infrastructure and services, prevents service outages, and expands your organization’s operational agility. Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.

IT Service Management

ITSM provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform. ITSM can help increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.

Security Operations

SecOps brings incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.