A unified platform that helps organizations better understand how their technology relates to their business goals, strategies, and needs.
Manually gathering data
Manually analyzing data
Lack of configurability
Multiple platforms
Limited visibility into real-time funds being spent
Lack of visibility into portfolio investments
Legacy platforms combined with old and inefficient processes mean that IT services struggle to manage strategic and operational work. At CRI Advantage we transform your IT business management, modernizing your processes and enabling your support staff to spend more time optimizing and reallocating resources as priorities shift.
Set a time for us to meet. Spaces are limited, but we can find one for you.
Meet for 60 minutes. Review your needs and showcase the possible.
Get a transformation plan built specifically for your business.
Watch the continuous productivity improvements.
“CRI helped Community Food Basket – Idaho Falls automate our donation and food distribution efforts from a completely paper-tracked, manual client and donation intake process. The ServiceNow cloud solution has enabled CFBIF to move every data tracking task to one program that is accessible from anywhere. Having relied upon volunteers to enter donation and patron statistical information from paper forms for more than 40 years, this move to the CRI Advantage tailored platform has been a game-changer. Our staff and volunteers are now able to focus more fully on the needs of the individuals and families we serve with emergency food. Truly organization changing!”
– Ariel Jackson, Executive Director
Tailored Solutions
Increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.
Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.
Easily know what assets your business owns, where they are located, who is using them, their cost, and what value they deliver.
Align work with business goals to deliver products and services in a way that supports your strategic priorities.
Bring incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.
Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation.
Drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.
Match tasks to agents based on skills, geographic territory assignments, and available inventory.
Build custom applications that meet the immediate needs of your organization.
Provide your employees with a single place to manage their work needs while shielding them from back-end complexity.
Our Blog
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Abstrakt Marketing2025-05-23 14:48:172025-06-22 08:59:31Guide to ServiceNow Agent AI
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Abstrakt Marketing2025-05-23 14:43:482025-06-22 08:59:31A Guide to Automating Workflows With ServiceNow Generative AI
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Abstrakt Marketing2025-05-23 14:39:282025-06-22 08:59:31ServiceNow Generative AI Use Cases: Beyond ITSM
