Transformation. Innovation. Integrity. Service.

The world’s expectation to make work, work better for people is increasing every second. ServiceNow is a single cloud-based platform that delivers digital workflows to unlock productivity across an entire organization. This solution connects people, functions, and systems that drive company-wide connections in a scalable way to digitally transform a business.

ServiceNow Gartner Magic Quadrant

Increase ROI

Organizations that are implementing ServiceNow achieve an average ROI of 449% in five years, and reach the break-even point in less than 8 months. This is according to an independent IDC analysis commissioned for ServiceNow.


Partner Segment Offerings

ServiceNow technology services from CRI Advantage

Certified ServiceNow reseller offering outsourced and managed services.

ServiceNow suite of technology services from CRI Advantage

Expertise to be able to deliver successful ServiceNow implementations.

ServiceNow Solutions partner CRI Advantage
Service Provider

We’re able to operate a licensed ServiceNow instance, managed for our clients.

Public Sector technology solutions by CRI Advantage
Public Sector

We provide the implementation of ServiceNow solutions for federal clients.


CRI Advantage is a Premier ServiceNow Partner

ServiceNow solutions partner CRI Advantage
ServiceNow Products
We’re a premier ServiceNow Partner who resells ServiceNow’s robust products, applications, and modules all on a single cloud-based platform. Learn how CRI can help you create the best experience possible by enhancing productivity across your enterprise.
ServiceNow solutions partner CRI Advantage
ServiceNow Implementation

CRI has a team of ServiceNow experts that help guide you through the implementation process, ensuring you have the best Go-Live experience possible. CRI configures and tailors an instance to meet the specific requirements across the enterprise, leading to better adoption rates by all users.

ServiceNow solutions partner CRI Advantage
ServiceNow Managed Services

We provide ServiceNow support for client-hosted instances. Our managed support services help ensure that a client is able to get the most ROI out of the ServiceNow Products and Implementation Services that we provide.


ServiceNow® Products

IT Service Management Help Desk ServiceNow

IT Service Management

ITSM provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform. ITSM can help increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.
ServiceNow platform for IT Business management

IT Business Management

ITBM aligns work with business goals to deliver products and services in a way that supports your strategic priorities. ITBM helps IT demonstrate value to the organization and rationalize investments to focus more on innovation.
IT Operations Management ServiceNow

IT Operations Management

ITOM gives you better visibility into your infrastructure and services, prevents service outages, and expands your organization’s operational agility. Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.

Customer Service Management tools ServiceNow

Customer Service Management

CSM helps you drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end. Start being proactive and fix issues before customers know they have them.
Security Operations ServiceNow

Security Operations

SecOps brings incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.
Mobile App and web platform Now Platform ServiceNow

Now Platform

The Now Platform provides a single mobile and web application development platform to build business applications and extend existing apps that power your digital transformation.

Implementations & Integrations


No matter the size or complexity of implementation, CRI’s implementation methodology is agile, tried & true, and will help you get the most out of your ServiceNow product. CRI’s implementations range from adhering to Out-of-the-Box to a fully custom requirement, all designed to meet an Organization’s distinct needs and outlooks.


Whether it is through ServiceNow’s Integration Hub or via a custom-designed API integration, CRI and ServiceNow support integrations with third-party applications to maintain a single source of truth for organizational data.

Release Management

Plans change and CRI knows it, this is why we include Post Go-Live Support with all of our implementations. Post-Go-Live Support is a security blanket that helps provide the added security to know that CRI will be there to support your Organization if the perfect implementation plan changes.

End-User Training

Now that your Organization’s ServiceNow Instance has been implemented, are your End-Users unsure of how it all works? CRI’s End-User Training (which is included in your Implementation costs) provides a tailored training solution that will meet your End-Users needs.

Recent Articles

Top 10 servicenow implementation partners in north america

ServiceNow is one of the most advanced IT systems on the market. In fact, according to an independent IDC analysis commissioned for ServiceNow, organizations that implement ServiceNow achieve an average ROI of 449% in five years, and reach the break-even point in less than 8 months.

Read More »
Best ServiceNow ITSM Partner

How to find the best ServiceNow ITSM implementation partner in North America. Considerations for finding a partner for your IT transformation. Productivity and operational efficiency

Read More »
Retiring your legacy ITSM system

In today’s rapidly changing digital landscape, IT Service Management (ITSM) is more important than ever. The problem is old and inefficient ITSM processes. Your business

Read More »

Take the first step to your digital transformation.