What is Servicenow

What is ServiceNow?

ServiceNow is a single, cloud-based platform that delivers digital workflows to unlock productivity across an entire organization. Get more out of your ServiceNow investment with CRI Advantage as your trusted partner.

What can ServiceNow do for my business?

  • Improve operational efficiencies
  • Gain visibility across the enterprise
  • Replace manual processes
  • Automate routine processes
  • Manage security incidents
  • Prioritize vulnerabilities
  • Adapt to changing conditions
  • Work within a single-system

Modernize your legacy ITSM system with ServiceNow

The problem with old and inefficient IT service management processes is that your business just can’t scale, but the thought of trying new approaches without the necessary time and skills makes you feel apprehensive.

ServiceNow solutions catered to your organization

The world’s expectation to make work, work better for people is increasing every second. In today’s new working climate it’s more important than ever that employees feel empowered and productive.

CRI Advantage is a Premier ServiceNow Partner

ServiceNow solutions partner CRI Advantage
ServiceNow Products
We’re a premier ServiceNow Partner who resells ServiceNow’s robust products, applications, and modules all on a single cloud-based platform. Learn how CRI can help you create the best experience possible by enhancing productivity across your enterprise.
ServiceNow solutions partner CRI Advantage
ServiceNow Implementation

CRI has a team of ServiceNow experts that help guide you through the implementation process, ensuring you have the best Go-Live experience possible. CRI configures and tailors an instance to meet the specific requirements across the enterprise, leading to better adoption rates by all users.

ServiceNow solutions partner CRI Advantage
ServiceNow Managed Services

We provide ServiceNow support for client-hosted instances. Our managed support services help ensure that a client is able to get the most ROI out of the ServiceNow Products and Implementation Services that we provide.

Increase ROI with ServiceNow

Organizations that are implementing ServiceNow achieve an average ROI of 449% in five years, and reach the break-even point in less than 8 months. This is according to an independent IDC analysis commissioned for ServiceNow.


ServiceNow® Products

IT Workflows

Increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.

Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.

Easily know what assets your business owns, where they are located, who is using them, their cost, and what value they deliver.

Align work with business goals to deliver products and services in a way that supports your strategic priorities. 

Bring incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.

Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation.

Customer Workflows

Drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.

Match tasks to agents based on skills, geographic territory assignments, and available inventory.

Connect your entire technology operation, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service.

Creator Workflows

Build custom applications that meet the immediate needs of your organization.

Employee Workflows

Provide your employees with a single place to manage their work needs while shielding them from back-end complexity.


Implementations & Integrations


No matter the size or complexity of implementation, CRI’s implementation methodology is agile, tried & true, and will help you get the most out of your ServiceNow product. CRI’s implementations range from adhering to Out-of-the-Box to a fully custom requirement, all designed to meet an Organization’s distinct needs and outlooks.


Whether it is through ServiceNow’s Integration Hub or via a custom-designed API integration, CRI and ServiceNow support integrations with third-party applications to maintain a single source of truth for organizational data.

Release Management

Plans change and CRI knows it, this is why we include Post Go-Live Support with all of our implementations. Post-Go-Live Support is a security blanket that helps provide the added security to know that CRI will be there to support your Organization if the perfect implementation plan changes.

End-User Training

Now that your Organization’s ServiceNow Instance has been implemented, are your End-Users unsure of how it all works? CRI’s End-User Training (which is included in your Implementation costs) provides a tailored training solution that will meet your End-Users needs.

Partner segment offerings

ServiceNow technology services from CRI Advantage

Certified ServiceNow reseller offering outsourced and managed services.

ServiceNow suite of technology services from CRI Advantage

Expertise to be able to deliver successful ServiceNow implementations.

ServiceNow Solutions partner CRI Advantage
Service Provider

We’re able to operate a licensed ServiceNow instance, managed for our clients.

Public Sector technology solutions by CRI Advantage
Public Sector

We provide the implementation of ServiceNow solutions for federal clients.

Getting started is easy...

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Contact Us

Set a time for us to meet. Spaces are limited, but we can find one for you.

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Review your needs

Meet for 60 minutes. Review your needs and showcase the possible.

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Get a plan

Get a transformation plan built specifically for your business.


Implement and improve

Watch the continuous productivity improvements.

What our clients are saying

"One-stop-shop operational platform"

CRI created a one-stop-shop operational platform for us.

State Department

"Truly Organization Changing"

"CRI helped Community Food Basket - Idaho Falls automate our donation and food distribution efforts from a completely paper-tracked, manual client and donation intake process. The ServiceNow cloud solution has enabled CFBIF to move every data tracking task to one program that is accessible from anywhere. Having relied upon volunteers to enter donation and patron statistical information from paper forms for more than 40 years, this move to the CRI Advantage tailored platform has been a game-changer. Our staff and volunteers are now able to focus more fully on the needs of the individuals and families we serve with emergency food. Truly organization changing!"

Ariel Jackson
Executive Director

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