Customer Service Management

Business transformation services that

create interconnectivity, dynamic customer engagement, workflows, and processes through Customer Service Management.

A modern platform and processes that enable your IT team to resolve complex issues end-to-end.

Make customer service management problems a thing of the past, say goodbye to:

  • A lack of self-service
  • Inability to assign tasks across the enterprise
  • A lack of customer engagement
  • Siloed channels
  • A lack of workflows

Transforming your customer service management

In today’s service-based economy, keeping customers loyal is paramount to growing and sustaining your business. ServiceNow helps you drive customer loyalty with connected digital workflows. At CRI Advantage we transform your customer service management, modernizing your processes and enable your support staff to assign, manage, and resolve issues end-to-end.

Some of our customers

Getting started is easy...

Calendar Icon

Book a consultation

Set a time for us to meet. Spaces are limited, but we can find one for you.

Solutions Icon

Review your needs

Meet for 60 minutes. Review your needs and showcase the possible.

Plan Icon

Get a plan

Get a transformation plan built specifically for your business.


Implement and improve

Watch the continuous productivity improvements.

Transforming your customer service management

"One-stop-shop operational platform"

CRI created a one-stop-shop operational platform for us.

State Department

"Leo Cuellar stands out as the best Chief Information Security Officer I have ever worked with."

In all the years I’ve been in business, Leo Cuellar stands out as the best Chief Information Security Officer I have ever worked with. Leo is a brilliant thinker strategically, and his ability to execute and deliver is unparalleled in my experience. I would be thrilled to work with Leo again.

Stephen Brown
CIO, Fortune 500 Company

"Everything's Working 100%"

"Talked to the Help Desk Technicians and they said everything was working 100%.  Thank you so much, we can get back to taking care of tickets!"

"Simply Amazing"

"You guys are simply amazing. I had two computers crash on me and was completely down, I was back up within an hour on both. Amazing."

"Outstanding Service"

"The gentleman I worked with was very patient and stayed on to make sure everything worked. Outstanding Service."

"Yet Another Great Experience"

"Yet another GREAT experience with the support staff. My issue was handled professionally and politely with a high level of expertise. "

Our ServiceNow® solutions

Customer Service Management tools ServiceNow

Customer Service Management

CSM helps you drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end. Start being proactive and fix issues before customers know they have them.

IT Asset Management

With IT Asset Management businesses can manage software licenses and hardware assets with intuitive workflows and life cycle visibility. Easily know what assets your business owns, where they are located, who is using them, their cost, and what value they deliver.

IT Operations Management ServiceNow

IT Operations Management

ITOM gives you better visibility into your infrastructure and services, prevents service outages, and expands your organization’s operational agility. Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.

IT Service Management Help Desk ServiceNow

IT Service Management

ITSM provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform. ITSM can help increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.
Security Operations ServiceNow

Security Operations

SecOps brings incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.
ServiceNow platform for IT Business management

Strategic Portfolio Management/ IT Business Management

Strategic Portfolio Management (formerly known as ITBM) aligns work with business goals to deliver products and services in a way that supports your strategic priorities. SPM helps IT demonstrate value to the organization to focus more on innovation.

Recent Articles

Servicenow san diego

ServiceNow releases always include new features and improvements. This release is said to add new levels of productivity, automation, and innovation wherever work happens using these smarter experiences on the Now Platform.

Read More »
Top 10 servicenow implementation partners in north america

ServiceNow is one of the most advanced IT systems on the market. In fact, according to an independent IDC analysis commissioned for ServiceNow, organizations that implement ServiceNow achieve an average ROI of 449% in five years, and reach the break-even point in less than 8 months.

Read More »
Best ServiceNow ITSM Partner

How to find the best ServiceNow ITSM implementation partner in North America. Considerations for finding a partner for your IT transformation. Productivity and operational efficiency

Read More »

Take the first step to your digital transformation.