Customer Service Management

Business transformation services that

create interconnectivity, dynamic customer engagement, workflows, and processes through Customer Service Management.

A modern platform and processes that enable your IT team to resolve complex issues end-to-end.

Make customer service management problems a thing of the past, say goodbye to:

  • A lack of self-service
  • Inability to assign tasks across the enterprise
  • A lack of customer engagement
  • Siloed channels
  • A lack of workflows

Transforming your customer service management

In today’s service-based economy, keeping customers loyal is paramount to growing and sustaining your business. ServiceNow helps you drive customer loyalty with connected digital workflows. At CRI Advantage we transform your customer service management, modernizing your processes and enable your support staff to assign, manage, and resolve issues end-to-end.

Some of our customers

Getting started is easy...

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Book a consultation

Set a time for us to meet. Spaces are limited, but we can find one for you.

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Review your needs

Meet for 60 minutes. Review your needs and showcase the possible.

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Get a plan

Get a transformation plan built specifically for your business.

Shape

Implement and improve

Watch the continuous productivity improvements.

Transforming your customer service management

“A one-stop place.”

A one-stop place for all things cybersecurity.

NCUA Examiner

"Way more mature than anything on the market."

This is way more mature than anything on the market.

IT Security Consultant

"The platform does it automatically."

Our risk register took days to manage, the platform does it automatically.

IT Director

“This is so much easier to manage."

This is so much easier to manage over anything we’ve seen.

ISO

"This replaces three tools."

This replaces three tools I am paying for and using separately.

CIO

"Changing the way I think about my security program."

This is changing the way I think about my security program.

ISO
TAILORED SOLUTIONS

ServiceNow® Products

IT Workflows

Increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.

Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.

Easily know what assets your business owns, where they are located, who is using them, their cost, and what value they deliver.

Align work with business goals to deliver products and services in a way that supports your strategic priorities. 

Bring incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.

Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation.

Customer Workflows

Drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.

Match tasks to agents based on skills, geographic territory assignments, and available inventory.

Creator Workflows

Build custom applications that meet the immediate needs of your organization.

Employee Workflows

Provide your employees with a single place to manage their work needs while shielding them from back-end complexity.

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Take the first step to your digital transformation.