Business Transformation Services

Create interconnectivity, dynamic customer engagement, workflows, and processes through Customer Service Management

A modern platform and processes that enable your IT team to resolve complex issues end-to-end.

Smiling Customer Service Rep On Call At Work

Make customer service management problems a thing of the past, say goodbye to:

A lack of self-service

Inability to assign tasks across the enterprise

A lack of customer engagement

Siloed channels

A lack of workflows

Transforming your customer service management

In today’s service-based economy, keeping customers loyal is paramount to growing and sustaining your business. ServiceNow helps you drive customer loyalty with connected digital workflows. At CRI Advantage we transform your customer service management, modernizing your processes and enable your support staff to assign, manage, and resolve issues end-to-end.

Getting started is easy…

Contact Us

Set a time for us to meet. Spaces are limited, but we can find one for you.

Review your needs

Meet for 60 minutes. Review your needs and showcase the possible.

Get a plan

Get a transformation plan built specifically for your business.

Implement and improve

Watch the continuous productivity improvements.

Transforming your customer service management

“CRI helped Community Food Basket – Idaho Falls automate our donation and food distribution efforts from a completely paper-tracked, manual client and donation intake process. The ServiceNow cloud solution has enabled CFBIF to move every data tracking task to one program that is accessible from anywhere. Having relied upon volunteers to enter donation and patron statistical information from paper forms for more than 40 years, this move to the CRI Advantage tailored platform has been a game-changer. Our staff and volunteers are now able to focus more fully on the needs of the individuals and families we serve with emergency food. Truly organization changing!”

– Ariel Jackson, Executive Director

Tailored Solutions

ServiceNow® Products

IT Workflows Customer Workflows App Engine

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IT Service Management

Increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.

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IT Operations Management

Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.

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IT Asset Management

Easily know what assets your business owns, where they are located, who is using them, their cost, and what value they deliver.

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Strategic Portfolio Management

Align work with business goals to deliver products and services in a way that supports your strategic priorities.

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Security Operations

Bring incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.

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Governance, Risk, and Compliance

Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation.

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Customer Service Management

Drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.

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Field Service Management

Match tasks to agents based on skills, geographic territory assignments, and available inventory.

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App Engine

Build custom applications that meet the immediate needs of your organization.

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HR Service Delivery

Provide your employees with a single place to manage their work needs while shielding them from back-end complexity.

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Our Blog

Take the first step to your digital transformation.

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Create interconnectivity, dynamic customer engagement, workflows, and processes through Customer Service Management

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Transforming your customer service management

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