Managed Help Desk
Run your service desk effectively and efficiently
The services and support you need to operate a trusted and efficient service desk
Operating an effective help desk with limited skills and budgets is difficult
Your current help-desk may lack certain capabilities and end-users are not getting their problems solved in a timely manner
- End-users prefer to talk to someone directly
- You have no time to run a help-desk
- Lack of qualified and trusted users
- Help-desk operation is out of date or lacks capabilities
- You’re concerned about the cost to modernize the service desk
Modernize your help desk processes
When it takes forever for your users to get their tickets satisfactorily resolved, how are you supposed to bring order to chaos? CRI can help you with your help desk requirements by modernizing your current processes with the skills and budgets you have available.
When it comes to service desk solutions, you shouldn’t have to divert core business efforts to solving IT problems
At CRI Advantage, we provide a network of experts and dedicated service desk solutions that stop you from having to divert core business efforts to solving IT problems and instead make you feel confident that your end-users will get a resolution to their issues, effectively and efficiently.
Our menu of IT Managed Services offerings includes:
- Customizable services via phone, mobile phone, texting, and web apps
- Desk-side (On-site) IT Resources As-Needed
- Office 365 Administration
- Remote Monitoring and Management
- Asset Discovery and Management
- Patch and Upgrade Management
- Cloud Hosting (AWS, Azure, and Private)
- Cybersecurity
What are clients are saying
"Everything's Working 100%"
"Talked to the Help Desk Technicians and they said everything was working 100%. Thank you so much, we can get back to taking care of tickets!"
"Simply Amazing"
"You guys are simply amazing. I had two computers crash on me and was completely down, I was back up within an hour on both. Amazing."
"Outstanding Service"
"The gentleman I worked with was very patient and stayed on to make sure everything worked. Outstanding Service."
"Yet Another Great Experience"
"Yet another GREAT experience with the support staff. My issue was handled professionally and politely with a high level of expertise. "
"Fantastic Service Organization"
"This is such a fantastic service organization. The techs are always helpful and patient!!!!"
"Extremely Helpful"
"Just wanted to say that the lady I worked with was extremely helpful. I threw her a curveball and she hit a home run. Thanks for all your team does."
"You Guys are the Greatest"
“YOU GUYS ARE THE GREATEST!!! …You guys should get some kind of real kudos for what you put up and I know I am not the only one!”
"We Couldn't do it Without You"
"Passing along this thank you. You and your staff played an important part in the success of our event last week. Thank you so much for your help. We couldn’t do it without you."
Getting started is easy...
Choose your service level
Tell us about your operations, and we’ll help you identify a solution that best fits your needs.
Get your help desk
Our network of qualified and trusted experts will support your users by phone, chat, and email.
Be more productive
Feel confident in your help-desk and stay focused on your core business operations.
7 Best Practices for a Trusted and Efficient Help Desk
This paper outlines the processes you should take to operate an effective help desk.
Learn more about help desk services
Operational efficiency can make or break your business, and with this blog post, we want to help you choose an IT managed service partner wisely.
In the world of software security, an attacker will almost always take the path of least resistance. Sophisticated exploits won’t ever be used if the