CRI Advantage Wins TSS Contract with INL



Boise-based firm will provide Managed Help Desk services to Idaho National Lab.

Idaho Falls, ID- October 15, 2021 – CRI Advantage, a leading provider of Information Technology Services and Solutions to the Federal Government, announced they are awarded a six-year Technical Support Services (TSS) contract with Idaho National Laboratory (INL).

“CRI is excited to continue to provide technical support services to the Idaho National Laboratory. We have built an outstanding team and extended our processes and procedures offering the ability to meet the ongoing operational needs of INL while providing exceptional career opportunities for our team”, stated Ken Malach, President, Services Division and COO, CRI Advantage, Inc.

The TSS contract awarded to CRI requires the resolution, or timely escalation, of individual system issues while providing an excellent user experience. CRI will be responsible for the accurate completion of the ticket documentation in alignment with the Battelle Energy Alliance Standard Operation Procedures for Information Technology Service Management documentation.

CRI has selected General Dynamics Information Technology (GDIT) as a key subcontractor on this contract. GDIT, one of the leading companies in the federal contracting space, will support CRI in helping implement innovative processes and emerging technologies for the Managed Help Desk.

“We are honored to support the INL in its strategic goals from our Eastern Idaho facilities. INL is a great partner and advocate for small businesses and the Idaho Falls community,” stated Monte Brookshier, CEO, CRI Advantage, Inc.

About CRI Advantage:

CRI Advantage is an IT Services and Solutions small business serving federal, state, and local governments as well as the private sector, helping clients digitally transform their organizations. Celebrating their 33rd year in business and headquartered in Boise, ID with lead offices in Idaho Falls, ID and Reston, VA. CRI is a U.S. Department of Energy Small Business of the Year awardee. For more information, visit

Media Contact:

Brittany Kneller
[email protected]


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