CRI Advantage Named a ServiceNow Elite Partner

FOR IMMEDIATE RELEASE

Boise, ID – September 2025 – CRI Advantage, a leading IT services and consulting provider, is proud to announce its advancement to Elite Partner status in the ServiceNow Partner Program. This prestigious recognition marks a significant milestone for the company, reinforcing its position as a trusted leader in delivering innovative ServiceNow solutions for clients across both the public and private sectors.

Fewer organizations achieve ServiceNow’s Elite Partner status compared to other tiers, such as Premier, making this designation a highly sought-after credential in the ServiceNow ecosystem. For CRI Advantage, it’s the result of continued investment in technical certifications, successful client outcomes, and the consistent delivery of high-impact ServiceNow solutions across multiple product lines.

“Reaching Elite is a testament to our team’s craftsmanship and our customers’ trust,” said Monte Brookshier, CEO, CRI Advantage. “We’ve invested heavily in certifications, delivery quality, and industry solutions so our clients realize value from ServiceNow faster—whether they’re modernizing IT service delivery, transforming customer experiences, or scaling secure operations.”

Becoming a ServiceNow Elite Partner involves meeting a rigorous set of standards defined by ServiceNow, including performance metrics, customer satisfaction scores, delivery capacity, and staff certifications. CRI Advantage met and exceeded these requirements thanks to its deep product expertise, commitment to client success, and a growing portfolio of ServiceNow implementations that span IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), Field Service Management, and more.

This achievement reflects the hard work and dedication of the entire team at CRI Advantage. Becoming an Elite Partner isn’t just about checking boxes; it’s about consistently delivering measurable results, building strong client relationships, and staying ahead of innovation in a rapidly evolving platform like ServiceNow.

For CRI Advantage clients, this new partner status brings added confidence and tangible benefits. ServiceNow Elite Partners gain early access to new ServiceNow features, enjoy stronger collaboration with ServiceNow leadership, and are listed more prominently in ServiceNow’s Partner Finder, making it easier for prospective clients to identify top-tier partners. More importantly, this recognition demonstrates that CRI Advantage can confidently and credibly take on highly complex, multi-product ServiceNow implementations.

CRI’s clients can continue to expect the same fast and efficient project delivery, alignment with platform best practices, and support for digital transformation initiatives involving ServiceNow. As a result, organizations working with CRI Advantage benefit from reduced risk, improved ROI, and streamlined adoption of advanced capabilities such as AI-powered workflow automation, low-code development, and enterprise-wide integrations.

Elite status also enhances CRI’s ability to support clients navigating the newest ServiceNow innovations—particularly in areas like autonomous AI agents, predictive service operations, and scalable service experiences. With growing momentum in the public sector and heavily regulated industries, CRI Advantage is poised to further expand its leadership as a ServiceNow delivery partner.

This serves as a launching point for an even greater impact in the industry. As CRI continues to invest in ServiceNow practices, clients can expect even more value, flexibility, and forward-looking solutions. Whether clients are just beginning their ServiceNow journey or looking to optimize and scale existing investments, CRI Advantage now stands ready as a proven ServiceNow Elite Partner capable of delivering digital outcomes with excellence.

To learn more about CRI Advantage’s ServiceNow offerings and how Elite Partner status can benefit your organization, visit https://criadvantage.com/.

For media inquiries or to explore more about CRI Advantage and its pioneering solutions, please contact:

Brittany Kneller, Channel Partner Manager at CRI Advantage

[email protected]

About CRI Advantage: CRI Advantage is a trusted ServiceNow Partner that provides industry-leading Implementations, PostGo-Live support, and Managed Services for Commercial and Public Sector organizations. Helping organizations harness the power of technology to achieve their strategic objectives. For 35 years, CRI has successfully helped over 700 customers unlock productivity across their organizations.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademark and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

###