CRI Advantage is a #Next Generation ServiceNow® Partner
We support the ServiceNow® Vision for Cloud Computing and believe the ServiceNow® Application Platform-as-a-Service (aPaaS) is the most innovative and technically advanced platform on the market to enable the enterprise and government to transform and evolve to fully digital organizations.
Platform-as-a-Service configured to meet your organizational needs
CRI Advantage provides a unique ServiceNow offering with its standard implementation modules and by leveraging the application development and configuration capabilities to make the platform deliver more. Our team is dedicated to providing a best in class experience by working hand-in-hand with our clients before, during and after implementing ServiceNow.
Our experienced team has delivered a variety of ServiceNow solutions leveraging the ServiceNow platform across Federal Government, State & Local Government, and Commercial organizations.
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The Total Economic Impact™ of ServiceNow® for IT
Download The Total Economic Impact™ of ServiceNow, an April 2017 commissioned study conducted by Forrester Consulting on behalf of ServiceNow, to understand the benefits, costs, and risks associated with the following ServiceNow solutions: IT Service Management, IT Operations Management, and Performance Analytics.
CRI can replace your legacy Help Desk system with the leading cloud-based IT Service Management System on the market. We will create a modern work environment that uses a service‑oriented approach on the activities, tasks and processes that make up your organization’s day‑to‑day work life. This service-oriented approach provides an intuitive end-user experience to request, perform, automate and analyze all IT workloads. With ServiceNow IT Service Management, CRI can refine, structure and automate the flow of work to streamline service delivery and dramatically increase productivity.
Imagine your infrastructure without outages. The time that could be spent on business-critical projects. With ServiceNow’s IT Operations Management (ITOM) you will bring order to chaos, deliver an improved service, and re-direct resources to business-critical projects.
CRI can support all of your IT Operations Management requirements with ServiceNow. ServiceNow ITOM is an integrated service operations solution built seamlessly on your existing ServiceNow ITSM investment. With ServiceNow ITOM, CRI can resolve infrastructure before they happen and automate IT workloads including cloud management.
You need applications and workflow that meet the needs of your business. Businesses struggle with the backlog of legacy applicatinos and workflow demands in their business. Building applications has traditionally been expensive and time consuming due to the complexity of the underlying platforms and the programming skills needed. Integrating and up-keep of these applications with other functions in the enterprise presents additional challenges. As a result, frustrated users are either left using inefficient, manual tools or forced to go around IT to buy a point solution.
With ServiceNow, IT admins and developers can build and deploy cloud‑native business applications on the ServiceNow Platform as a Service (PaaS). Developers can build powerful applications with a rich set of prebuilt services and templates. After an application is built and tested, it can be published to users with a single click. These applications can span from a single department to the entire enterprise, and may include such applications as order management, HR case management, legal request processing, and other line of business applications.
Responding to the needs of the business is difficult when you lack visibility into demand, costs, and resources. Even if businesses are mature enough to track this information, it is likely spread across several systems without any integration capabilities. This leaves businesses unable to view real-time and program-wide decision making information.
ServiceNow’s Business Management solutions extend your visibility so you can manage your most important investments: people, projects, compliance, and vendors. Consolidate business data to effectively manage demand, understand your costs, utilize your resources, execute on projects, ensure regulatory compliance, and manage business relationships.
Cyber Security is the biggest threat facing every organization. In partnership with ServiceNow®, we help organizations connect security products, integrate security and IT teams, respond faster and more efficiently to threats, and get a definitive view of their security posture. We can implement ServiceNow® to support your internal team or you can outsource Cyber Security to the CRI Managed Services offering.
Today’s workforce expects consumer‑grade service experiences. CRI can implement ServiceNow and make it easy for employees to be employees by providing fast, personalized, and ever improving levels of service, even for processes like onboarding that span beyond HR. Employee productivity and satisfaction will rise, and so will HR’s reputation.
Information Technology (IT) Industry Analysts rank ServiceNow as a leading Platform-as-a-Service (PaaS) for IT Service Management (ITSM), IT Asset Managemetn (ITAM), IT Operations Management (ITOM), HR, Field Service Management, GRC, PMO and Custom Cloud Development. See what the Analysts have to say.