Why Your Company Needs ServiceNow

Your company needs ServiceNow because it makes running your business easier, removes manual work tasks, and adds to your bottom line. With innovation experts at the front, they’re ‘making the world of work, work better for people.’ If you don’t already have stocks in ServiceNow, you may want to consider it.

ServiceNow has been a top Platform as a service (PaaS) solution that has experienced exponential growth over the years. Their cloud-based platform provides solutions for delivering digital workflows that create great experiences and unlock productivity for employees and the enterprise. ServiceNow is a ‘juggernaut’ in its industry. They’re widely known for helping companies across the world navigate through challenges by implementing digital transformation. This is also known as modernization which is done by automating manual processes. When you’re looking to streamline specific tasks like ticketing, invoice tracking, or other manual tasks – ServiceNow’s automation tools are highly desired.

ServiceNow is transforming IT and becoming a crafted strategy for top CIOs across the world.

To alleviate anyone from drinking from a firehose, including myself, let’s keep it simple! ServiceNow was founded in 2004. Their mission statement is, ‘Making the world of work, work better for people.’ It’s a cloud-based platform that automates the flow of work. In other words, it provides solutions to remove manual work tasks to enhance the delivery of services. For example, one of the most common time-consuming tasks most companies go through is tracking important data in excel spreadsheets. ServiceNow eliminates these manual processes by delivering digital workflows that create great experiences for employees and their clients while unlocking productivity.

One of the biggest attractions of ServiceNow is its integration capabilities.

Integration capabilities are crucial when performing automation within your company. Your business may be invested in many different systems which causes gaps in services as the information is not easily transferred between operations. This is why ServiceNow uses a single platform – it eliminates these gaps and allows information to be easily shared with any department. For that reason alone, your company needs ServiceNow!

What is the most common goal that all C-level executives share?

You guessed it! INCREASE ROI! Whenever a company invests in new software, the ultimate goal is to see the highest ROI possible. On average, organizations that implement ServiceNow achieve an average ROI of 195% in three years, and reach the break-even point in just nine months.

Customer satisfaction scores can be a touchy subject but, they need to be addressed.

ServiceNow gives you complete visibility over all your operations with the option to create personalized reports. Everyone on the ServiceNow platform submits a request the same way and waits for the results. This presents an opportunity for the automated workflow system to take control and translate problems quicker, which on average, sees an increase in customer satisfaction scores by 20%.

Increased Productivity

ServiceNow takes a partnership approach to focus on what they do best, innovating.

COVID-19 has had an immense impact on productivity. That’s why it’s so important that companies focus on putting their clients and employees first. Prior to the pandemic, on average ServiceNow increased YoY productivity by 5% to their customers.

Learn more about why your company needs ServiceNow.

If you’re looking to modernize, automate, or implement digital transformation – the next step is scheduling a FREE consultation with a professional. CRI Advantage is a Premier ServiceNow partner that has a certified team and a proven track record of delivering the highest level of customer satisfaction to all their clients. We’re here to help, fill out the form below to get in touch with us.