Our Resources

For 7 consecutive years, Gartner has named ServiceNow as the leader in the 2020 Magic Quadrant for IT Service Management Tools.

Gartner Magic Quadrant Report

For 7 consecutive years, Gartner has named ServiceNow as the leader in the 2020 Magic Quadrant for IT Service Management Tools.

Cybersecurity Budget Tool

One of the first steps toward a solid cybersecurity procedure for your business is establishing a budget. This tool is the perfect starting point for the cybersecurity manager in your business.

2022 Cybersecurity Checklist

This paper outlines the processes you should take to mitigate your cybersecurity risk in five simple steps.

2022 Guide to Retiring Your Legacy System

In six simple steps, this paper outlines the key elements of modernizing your ITSM tools and processes

8 Key Considerations When Looking for an IT Staffing Company

This paper outlines the 8 key considerations to make when choosing an IT staffing company

7 Best Practices for a Trusted and Efficient Help Desk

This paper outlines the processes you should take to operate an effective help desk.

Cri’s Servicenow Implementation & Managed Service

Case Study: Service Now Implementation & Managed Service

CRI developed a solution consisting of scalable workflows to manage and deliver IT services to tens of thousands of end-users through a single, cloud-based platform accessible via mobile and web portal interfaces.

Case Study: CRI’s ServiceNow Software-as-a-Solution

CRI’s solution allowed the client to automate many of its manual processes/tasks that had tied up their employees, allowing them to focus on serving the community rather than manually entering, accessing, and recording data.

Cybersecurity Blueprint Exercise

Complete the exercise to uncover the strengths and weaknesses of your current cyber efforts.