About Us

CRI was formed in 1988 by two former Hewlett Packard employees and grew rapidly as technology became a necessity for business to excel.  CRI recognized that modern businesses needed information systems providing more functionality than simply keeping client lists or tracking inventory.  Clients needed, and came to expect, their systems to improve productivity and lower costs.

Current Chairman of the Board and former CEO, Gary Brookshier, acquired CRI in 1995.    Usage of the internet grew exponentially during this time followed by the “Dot.com” boom of the late 1990s.  Accordingly, CRI’s revenues and employment base blossomed.  By 2000, CRI had grown to 130 employees and in their May 29, 2000 edition, Forbes Magazine named CRI as the second fastest growing Boise firm.

CRI became positioned as a company with diverse services, expertise in complex technology, and a philosophy of treating employees well.  CRI assisted clients in transforming business processes and developing and managing their mission critical business systems ranging from financial, procurement, and messaging, to data warehousing, analytics, and portals.  CRI served a wide range of customers including start-ups, agencies, and Fortune 100 clients such as HP and Merrill Lynch.

In the early and mid-2000s, CRI began to diversify into the government arena, focusing on business process transformation, IT optimization, and managed services.  Significant contracts with the U.S. Department of Energy, Idaho National Laboratory, the U.S. Department of Homeland Security, and the States of Idaho, Montana, and Nevada resulted in numerous business process engineering and enterprise re-architecture and optimization engagements.

Nominated by Idaho National Laboratory, CRI received the U.S. Department of Energy’s Small Business of the Year award in August 2009 for “creative, unique, and extraordinary performance” in support of the INL mission objectives and requirements.

In 2010, CRI was named a Protégé of Unisys Corporation as part of the Department of Homeland Security’s Mentor Protégé Program.

Between 2012 and 2017, CRI led a $60 million mission support contract for the U.S. Department of Energy’s Office of the CFO to manage the “iManage 2.0 Program,” which supports all of DOE’s Corporate Business Systems.  CRI led a team of both large and small business on this engagement including Ernst and Young, Accenture, Edgewater Federal Systems, and eGlobaltech.

In 2013, CRI was awarded the re-compete of the Idaho National Laboratory’s Technical Support Services Contract providing information technology help desk and end user support to over 5,000 employees and contractors of the 894 square mile Laboratory.  Over the next several years, the scope of this contract grew to include Cyber Security, Software Development, Project Management, Business Analysis, Change Management, High Performance Computing (HPC), Networking/Telecommunications, and National Security Work for Others (WFO). 

In 2015, CRI became the first small business in the country to deliver help desk and end user support services from a DOE approved FISMA Moderate and National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 compliant network. Authority to operate came from the DOE-ID Authorizing Official (AO) and INL CIO.

In 2016, CRI achieved International Organization for Standardization (ISO) 9001:2015 certification.  Additionally that year, CRI achieved ISO 27001:2013 certification for Information Security Management.  Previously, CRI had achieved ISO 20000:2011 certification as well as being appraised by the CMMI Institute at CMMI-SVC/3 (Capability Maturity Model Integration Level 3 for Services)

In 2017, CRI was awarded a contract to provide operations and maintenance (O&M) of the Department of Homeland Security’s Infrastructure Protection Gateway (IPG) information systems. The DHS National Protection and Programs Directorate, Office of Infrastructure Protection (IP) leads the coordinated national effort to protect critical infrastructure from all hazards by managing risk and enhancing resilience through collaboration with the critical infrastructure community. Information systems play a vital role in allowing Federal, State, local, tribal, territorial, and private sector partners to identify, analyze, and manage risk to protect the Nation.

In 2018, CRI split the company into two divisions, Services and Solutions.   The Services Division provides IT Services that integrate seamlessly with customers following a specific Statement of Work or Service Level Agreement.  The Solutions Division provides ServiceNow Implementation and Development as well as Cybersecurity Assessments and Continuous Cyber Protection.  CRI became a ServiceNow Gold Partner and provides ServiceNow ITSM, ITOM, and various modules and workflows for customers, utilizing customer or CRI-owned instances.