Customer Service Management

Business transformation services that

create interconnectivity, dynamic customer engagement, workflows, and processes through Customer Service Management.

A modern platform and processes that enable your IT team to resolve complex issues end-to-end.

Make customer service management problems a thing of the past, say goodbye to:

  • A lack of self-service
  • Inability to assign tasks across the enterprise
  • A lack of customer engagement
  • Siloed channels
  • A lack of workflows

Transforming your customer service management

In today’s service-based economy, keeping customers loyal is paramount to growing and sustaining your business. ServiceNow helps you drive customer loyalty with connected digital workflows. At CRI Advantage we transform your customer service management, modernizing your processes and enable your support staff to assign, manage, and resolve issues end-to-end.

Some of our customers

Getting started is easy...

Calendar Icon

Contact Us

Set a time for us to meet. Spaces are limited, but we can find one for you.

Solutions Icon

Review your needs

Meet for 60 minutes. Review your needs and showcase the possible.

Plan Icon

Get a plan

Get a transformation plan built specifically for your business.

Shape

Implement and improve

Watch the continuous productivity improvements.

Transforming your customer service management

"One-stop-shop operational platform"

CRI created a one-stop-shop operational platform for us.

Veterinarian
State Department

"Truly Organization Changing"

"CRI helped Community Food Basket - Idaho Falls automate our donation and food distribution efforts from a completely paper-tracked, manual client and donation intake process. The ServiceNow cloud solution has enabled CFBIF to move every data tracking task to one program that is accessible from anywhere. Having relied upon volunteers to enter donation and patron statistical information from paper forms for more than 40 years, this move to the CRI Advantage tailored platform has been a game-changer. Our staff and volunteers are now able to focus more fully on the needs of the individuals and families we serve with emergency food. Truly organization changing!"

Ariel Jackson
Executive Director
TAILORED SOLUTIONS

ServiceNow® Products

IT Workflows

Increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.

Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.

Easily know what assets your business owns, where they are located, who is using them, their cost, and what value they deliver.

Align work with business goals to deliver products and services in a way that supports your strategic priorities. 

Bring incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.

Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation.

Customer Workflows

Drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.

Match tasks to agents based on skills, geographic territory assignments, and available inventory.

Connect your entire technology operation, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service.

Creator Workflows

Build custom applications that meet the immediate needs of your organization.

Employee Workflows

Provide your employees with a single place to manage their work needs while shielding them from back-end complexity.

Recent Articles

CRI wins servicenow partner award

CRI Advantage (CRI), a trusted ServiceNow Partner is thrilled to announce its recognition as the Consulting and Implementation Partner of the Year in the Premier segment for the Americas region by ServiceNow.

Read More »
ServiceNow AI Revolution

ServiceNow and AI In the ever-evolving landscape of technology, artificial intelligence (AI) continues to reshape industries and redefine how we work. As we step into

Read More »
managed support services

In a recent study conducted by ServiceNow (World of Work Report), it was revealed that “office workers spend nearly two workdays per week on menial

Read More »

Take the first step to your digital transformation.

Play Video