ServiceNow®
What is ServiceNow?
ServiceNow is a single, cloud-based platform that delivers digital workflows to unlock productivity across an entire organization. Get more out of your ServiceNow investment with CRI Advantage as your trusted partner.
What can ServiceNow do for my business?
- Improve operational efficiencies
- Gain visibility across the enterprise
- Replace manual processes
- Automate routine processes
- Manage security incidents
- Prioritize vulnerabilities
- Adapt to changing conditions
- Work within a single-system
Modernize your legacy ITSM system with ServiceNow
The problem with old and inefficient IT service management processes is that your business just can’t scale, but the thought of trying new approaches without the necessary time and skills makes you feel apprehensive.
ServiceNow solutions catered to your organization
The world’s expectation to make work, work better for people is increasing every second. In today’s new working climate it’s more important than ever that employees feel empowered and productive.
CRI Advantage is a Premier ServiceNow Partner
CRI has a team of ServiceNow experts that help guide you through the implementation process, ensuring you have the best Go-Live experience possible. CRI configures and tailors an instance to meet the specific requirements across the enterprise, leading to better adoption rates by all users.
We provide ServiceNow support for client-hosted instances. Our managed support services help ensure that a client is able to get the most ROI out of the ServiceNow Products and Implementation Services that we provide.
Increase ROI with ServiceNow
Organizations that are implementing ServiceNow achieve an average ROI of 449% in five years, and reach the break-even point in less than 8 months. This is according to an independent IDC analysis commissioned for ServiceNow.
ServiceNow® Products
IT Workflows
Increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.
Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.
Easily know what assets your business owns, where they are located, who is using them, their cost, and what value they deliver.
Align work with business goals to deliver products and services in a way that supports your strategic priorities.
Bring incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.
Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation.
Customer Workflows
Drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.
Match tasks to agents based on skills, geographic territory assignments, and available inventory.
Connect your entire technology operation, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service.
Creator Workflows
Employee Workflows
Provide your employees with a single place to manage their work needs while shielding them from back-end complexity.
Implementations & Integrations
Implementations
Integrations
Release Management
End-User Training
Partner segment offerings
Certified ServiceNow reseller offering outsourced and managed services.
Expertise to be able to deliver successful ServiceNow implementations.
We’re able to operate a licensed ServiceNow instance, managed for our clients.
We provide the implementation of ServiceNow solutions for federal clients.
Getting started is easy...
Contact Us
Set a time for us to meet. Spaces are limited, but we can find one for you.
Review your needs
Meet for 60 minutes. Review your needs and showcase the possible.
Get a plan
Get a transformation plan built specifically for your business.
Implement and improve
Watch the continuous productivity improvements.
What our clients are saying
"One-stop-shop operational platform"
CRI created a one-stop-shop operational platform for us.
"Truly Organization Changing"
"CRI helped Community Food Basket - Idaho Falls automate our donation and food distribution efforts from a completely paper-tracked, manual client and donation intake process. The ServiceNow cloud solution has enabled CFBIF to move every data tracking task to one program that is accessible from anywhere. Having relied upon volunteers to enter donation and patron statistical information from paper forms for more than 40 years, this move to the CRI Advantage tailored platform has been a game-changer. Our staff and volunteers are now able to focus more fully on the needs of the individuals and families we serve with emergency food. Truly organization changing!"
Recent Articles
CRI Advantage (CRI), a trusted ServiceNow Partner is thrilled to announce its recognition as the Consulting and Implementation Partner of the Year in the Premier segment for the Americas region by ServiceNow.
ServiceNow and AI In the ever-evolving landscape of technology, artificial intelligence (AI) continues to reshape industries and redefine how we work. As we step into
In a recent study conducted by ServiceNow (World of Work Report), it was revealed that “office workers spend nearly two workdays per week on menial