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ServiceNow®

ServiceNow® Solutions

Driving Digital Transformation Through ServiceNow

The world’s expectation to make work, work better for people is increasing every second. ServiceNow is a single cloud-based platform that delivers digital workflows to unlock productivity across an entire organization. This solution connects people, functions, and systems that drive company-wide connections in a scalable way to digitally transform a business.

For the 7th straight year ServiceNow is honored to be named a leader in the Gartner 2020 Magic Quadrant for ITSM Tools.

Increase ROI

Organizations that are implementing ServiceNow achieve an average ROI of 449% in five years, and reach the break-even point in less than 8 months. This is according to an independent IDC analysis commissioned for ServiceNow.

CRI Advantage

CRI Advantage is ServiceNow Premier Partner
5/5
in Customer Satisfaction
33 Years
of Experience
90-day
Implementation Guarantee

Partner Segment Offerings

Sales

Certified ServiceNow reseller and we offer outsourced and managed services.

Services

Expertise to be able to deliver successful ServiceNow implementations.

Service Provider

We're able to operate a licensed ServiceNow instance, managed for our clients.

Public Sector

We provide services and implement ServiceNow solutions for federal clients.

SERVICENOW

CRI Advantage is a Premier ServiceNow Partner

ServiceNow Products

We’re a premier ServiceNow Partner who resells ServiceNow’s robust products, applications, and modules all on a single cloud-based platform. Learn how CRI can help you create the best experience possible by enhancing productivity across your enterprise.

ServiceNow Implementation

CRI has a team of ServiceNow experts that help guide you through the implementation process, ensuring you have the best Go-Live experience possible. CRI configures and tailors an instance to meet the specific requirements across the enterprise, leading to better adoption rates by all users.

ServiceNow Managed Services

We provide ServiceNow support for client-hosted instances. Our managed support services help ensure that a client is able to get the most ROI out of the ServiceNow Products and Implementation Services that we provide.

ServiceNow® Products

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IT Service Management

ITSM provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform. ITSM can help increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.

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IT Business Management

ITBM aligns work with business goals to deliver products and services in a way that supports your strategic priorities. ITBM helps IT demonstrate value to the organization and rationalize investments to focus more on innovation.

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IT Operations Management

ITOM gives you better visibility into your infrastructure and services, prevents service outages, and expands your organization’s operational agility. Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.

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Customer Service Management

CSM helps you drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end. Start being proactive and fix issues before customers know they have them.

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Security Operations

SecOps brings incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.

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Now Platform

The Now Platform provides a single mobile and web application development platform to build business applications and extend existing apps that power your digital transformation.

ServiceNow Implementations & Integrations

Implementations

No matter the size or complexity of an implementation, CRI’s implementation methodology is agile, tried & true, and will help you get the most out of your ServiceNow product. CRI’s implementations range from adhering to Out-of-the-Box to a fully custom requirement, all designed to meet an Organization’s distinct needs and outlooks.

Integrations

Whether it is through ServiceNow’s Integration Hub or via a custom-designed API integration, CRI and ServiceNow support integrations with third-party applications to maintain a single source of truth for organizational data.

Release Management

Plans change and CRI knows it, this is why we include Post Go-Live Support with all of our implementations. Post-Go-Live Support is a security blanket that helps provide the added security to know that CRI will be there to support your Organization if the perfect implementation plan changes.

End-User Training

Now that your Organization’s ServiceNow Instance has been implemented, are your End-Users unsure of how it all works? CRI’s End-User Training (which is included in your Implementation costs) provides a tailored training solution that will meet your End-Users needs.