Business Transformation Services

Take the friction and frustration out of identifying security threats and vulnerabilities

A modern platform that enables your IT team to better identify, prioritize, and remediate critical security incidents.

With Strategic Portfolio Management you can stop worrying about…

Difficulties prioritizing incidents

Lack of visibility into post incident reports

Lack of integration of security products

No access to your company’s STIX data

Transforming your security operations

Lack of access or visibility into critical security incidents. or vulnerabilities in software mean that your organization could be at risk of a data breach. At CRI Advantage we transform your security operations, modernizing your processes and enabling your support staff to see incident data quickly and easily, keeping your organization protected.

Getting started is easy…

Contact Us

Set a time for us to meet. Spaces are limited, but we can find one for you.

Review your needs

Meet for 60 minutes. Review your needs and showcase the possible.

Get a plan

Get a transformation plan built specifically for your business.

Implement and improve

Watch the continuous productivity improvements.

Transforming your customer service management

“CRI helped Community Food Basket – Idaho Falls automate our donation and food distribution efforts from a completely paper-tracked, manual client and donation intake process. The ServiceNow cloud solution has enabled CFBIF to move every data tracking task to one program that is accessible from anywhere. Having relied upon volunteers to enter donation and patron statistical information from paper forms for more than 40 years, this move to the CRI Advantage tailored platform has been a game-changer. Our staff and volunteers are now able to focus more fully on the needs of the individuals and families we serve with emergency food. Truly organization changing!”

– Ariel Jackson, Executive Director

ServiceNow® Products

IT Workflows Customer Workflows App Engine

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IT Service Management

Increase your agents’ productivity, resolve issues quickly, and improve user satisfaction.

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IT Operations Management

Improve cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure supporting cloud environments.

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IT Asset Management

Easily know what assets your business owns, where they are located, who is using them, their cost, and what value they deliver.

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Strategic Portfolio Management

Align work with business goals to deliver products and services in a way that supports your strategic priorities.

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Security Operations

Bring incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.

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Governance, Risk, and Compliance

Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation.

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Customer Service Management

Drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.

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