We support the ServiceNow® Vision for Cloud Computing and believe the ServiceNow® Application Platform-as-a-Service (aPaaS) is the most innovative and technically advanced platform on the market to enable the enterprise and government to transform and evolve to fully digital organizations.
CRI Advantage provides a unique ServiceNow offering by not only delivering its’ standard implementation modules, but leveraging the customized application development to make the platform deliver more. Our team is dedicated to providing a best in class experience by working hand-in-hand with our clients before, during and after delivering ServiceNow.
Our experienced team has delivered over $10M in services leveraging the ServiceNow platform across Federal Government, State & Local Government, and Commercial organizations.
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Download The Total Economic Impact™ of ServiceNow, an April 2017 commissioned study conducted by Forrester Consulting on behalf of ServiceNow, to understand the benefits, costs, and risks associated with the following ServiceNow solutions: IT Service Management, IT Operations Management, and Performance Analytics.
CRI can your legacy “Help Desk” system with the leading cloud-based IT Support Management System on the market. We can create a modern work environment that places a service‑oriented lens on the activities, tasks, and processes that make up your organization’s day‑to‑day work life. This service model enables enterprise service domains to define services, provide an intuitive service experience, deliver service, assure service availability and analyze critical service metrics. With ServiceNow IT Service Management, CRI can refine, structure and automate the flow of work to streamline service delivery and dramatically increase productivity.
Imagine a world without outages. The hours saved and headaches avoided. The high‑value new business services you could roll out and, better yet, keep running smoothly. But how do you bring order to chaos, much less deliver improved service, when most of your time is spent putting out fires?
ServiceNow support all of your IT Operations Management requirements with the ServiceWatch Suite. ServiceWatch is with you every step of the way. Our complete and integrated service operations solution builds seamlessly on your existing ServiceNow ITSM investment – including CMDB, Incident and Problem Management, Change Management and Service Catalog.
Responding to the needs of the business is difficult when you lack visibility into demand, costs, and resources.
ServiceNow’s Business Management solutions extend your visibility so you can manage your most important investments: people, projects, compliance, and vendors. Consolidate business data to effectively manage demand, understand your costs, utilize your resources, execute on projects, ensure regulatory compliance, and manage business relationships.
You need custom applications to meet the needs of your business. You may even be struggling with the backlog of application demand in your business. Building applications has traditionally been expensive and time consuming due to the complexity of the underlying platforms and the programming skills needed. Integrating these applications with other functions in the enterprise presents additional challenges. As a result, frustrated users are either left using inefficient, manual tools or forced to go around IT to buy a point solution.
With ServiceNow, IT admins and professional developers can build and deploy cloud‑native business applications on the ServiceNow enterprise application Platform as a Service (aPaaS). Developers can build powerful applications faster using the Studio cloud IDE coupled with a rich set of prebuilt services and templates. After an application is built and tested, it can be published to users with a single click. These applications can span from a single department to the entire enterprise, and may include such applications as order management, HR case management, legal request processing, and other line of business applications.
Data is becoming increasingly attainable and yet most organizations still do not understand how to derive value from it. Analytics, when it does exist, is often unable to deliver meaningful insights when they are needed and where they belong. CRI can implement ServiceNow Performance Analytics and enable your organization to work smarter by easily pinpointing areas of improvement and quickly remediating issues at the source—before they turn into problems.
Data can be analyzed in near real-time and provided via modern dashboards customized to the needs to each employee.
Cyber Security is the biggest threat facing your organization. In partnership with ServiceNow®, we help organizations connect security and IT teams, respond faster and more efficiently to threats, and get a definitive view of their security posture. We can implement ServiceNow® to support your internal team or you can outsource Cyber Security to CRI Managed Services.
Today’s workforce expects consumer‑grade service experiences. CRI can implement ServiceNow and make it easy for employees to be employees by providing fast, personalized, and ever improving levels of service, even for processes like onboarding that span beyond HR. Employee productivity and satisfaction will rise, and so will HR’s reputation.