CRI transforms your organization by bringing in subject matter experts, leading cloud services, and globally-recognized methodologies to deliver a more secure, scalable, and innovative IT environment.
CRI is a ServiceNow® Bronze Services Partner. We support the ServiceNow® vision for cloud computing and believe the ServiceNow® application Platform-as-a-Service (aPaaS) is the most innovative and technically advanced platform on the market to enable the enterprise and government to transform and evolve to fully digital organizations.
Cyber Security is the biggest threat facing your organization. In partnership with ServiceNow®, we help organizations connect security and IT teams, respond faster and more efficiently to threats, and get a definitive view of their security posture. We can implement ServiceNow® to support your internal team, or you can outsource Cyber Security to CRI Managed Services.
At CRI, we provide a full range of professional cybersecurity consulting services to help our clients understand and enhance their current security posture. From performing risk assessments to forensics investigations support to security awareness training, CRI experts are here to be your trusted advisor.
CRI has been designing and implementing IT Managed Services offerings in Boise for over 30 years for some of the largest and best-known corporations and Federal agencies in the US. With our Managed Service Desk offering, we will manage and transform your IT infrastructure for a fixed monthly price. Our support comes with available options like 24×7, on-site or off-site, knowledgebase or virtual agents, security levels, and others.
We provide Tier 0 (self-help or virtual agent), Tier 1 (technical support agents), Tier 2 (on-site technicians), and Tier 3 (engineer level) services from our 24x7x365 Operations Center in Idaho Falls, ID. Our Idaho Falls facility has FISMA moderate rated areas and supports commercial and government customers. We leverage all cloud technologies to ensure that we are always available for our customers.
CRI Advantage provides a unique ServiceNow® offering with its standard implementation modules and by leveraging the application development and configuration capabilities to make the platform deliver more. Our team is dedicated to providing the best-in-class experience by working hand-in-hand with our clients before, during, and after implementing ServiceNow®.
Our experienced team has delivered a variety of ServiceNow® solutions leveraging the ServiceNow® platform across Federal Government, State & Local Government, and Commercial organizations.
Our services include IT Service Management (ITSM) and IT Operations Monitoring and Management (ITOM). Imagine your infrastructure without outages, freeing up time that could be spent on business-critical projects. CRI can support all of your IT Operations Management requirements with ServiceNow®.
You need applications and workflow that meet the needs of your business. Businesses struggle with the backlog of legacy applications and workflow demands in their business. Building applications have traditionally been expensive and time-consuming due to the complexity of the underlying platforms and the programming skills needed. Integrating and up-keep of these applications with other functions in the enterprise presents additional challenges. As a result, frustrated users are either left using inefficient, manual tools or forced to go around IT to buy a point solution.
ServiceNow®, IT admins, and developers can build and deploy cloudnative business applications on the ServiceNow® Platform as a Service (PaaS). Developers can develop robust applications with a rich set of prebuilt services and templates. After an application is built and tested, it can be published to users with a single click. These applications can span from a single department to the entire enterprise and may include such applications as order management, HR case management, legal request processing, and other lines of business applications.
IT Consulting is used to solve specific business challenges. A consulting approach can be helpful if your company does not have the skill-set or capabilities within your organization. IT Consulting services typically provide defined deliverables around:
IT Consulting Services are typically shorter-term projects but can vary depending on customer requirements.
CRI is a leading provider of IT Staffing Services (Staff Augmentation). Our customers range in size from start-ups to Fortune 500 enterprises, and we understand the increasing need for talented technical professionals in the workplace. We help you maintain your competitive advantage by cost-effectively delivering highly-skilled staff when you need them most.
Staffing Services approach is helpful when you have a skill-set shortage on a specific project or an increase in technology work. Our Staffing Services team will get to work right away and help you tackle particular projects. Our approach is an excellent way to evaluate staff before expending resources and a commitment for a direct hire.
CRI holds the following organizational qualifications: CMMI Level 3 SVC, ISO 9001, ISO 20000-1, and ISO 27001. Foundational to the IT industry are International Standards such as Capability Maturity Model Integration (CMMI), Information Technology Infrastructure Library (ITIL), and International Standards Organization (ISO). These standards ensure the quality of products and services, facilitate international commerce, and improve the environments in which we work and live.
As a premier IT Solutions and Services firm, CRI Advantage is certified and accredited with these organizations, affirming its commitment and ability to drive continuous improvements to internal processes and consistently deliver innovative and high-quality IT solutions and services that meet or exceed client expectations.
CRI carries a Facility Clearance (FCL) with the Department of Defense (DOD) at the Top-Secret level with North Atlantic Treaty Organization (NATO) access and DOE Q FCL. CRI implements NIST 800-171 and is fully compliant with its Confidential Unclassified Information security requirements. DOE has granted CRI an Authority to Operate (ATO) at the Moderate impact level and a third-party assessor has verified that 800-71 controls are implemented as designed.