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Technical Support Services

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MANAGED HELP DESK

IT Managed Service Desk: Technical Support Services

Effective information technology (IT) support services allow businesses to remain competitive and reduce or control IT costs. CRI has a demonstrated track record in reducing downtime, limiting excessive costs, and providing support from a single point of a contact—one that understands your technical requirements and works with you to achieve these.
technical support services

How Do Technical Support Services with CRI Advantage Help My Business?

Proper IT support services are an investment for any company. A full-time Network Administrator could cost up to $161,753 per year according to Robert Half Technology. It’s practically impossible to find a single Network Administrator capable of meeting the wide array of technical needs that your company will require over the years. You will also need to have workarounds in case that Network Administrator isn’t available, which could mean additional costs.

We help businesses manage, store, and protect data, while ensuring the security of your information and prioritizing the protection of your data. We provide the following technical services: data processing and hosting, custom computer programming, system design, computer facilities management services, administrative and general management consulting, and professional, scientific, and technical support services.


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The CRI Advantage Approach to Technical Support Services

We develop effectual, high-end solutions to solve your technical problems and meet your needs. We can also provide you with the latest technologies to enhance your business and better serve your customers.CRI offers every customer a custom, individualized technology solution—one that meets your company’s technical needs.

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We provide regular technical support services that help you:

  • Increase the return on investment (ROI)
  • Protect your sensitive data, network, and systems from malicious attacks, data leakage, and hackers
  • Adopt new technologies and new capabilities that advance your company
  • Focus your efforts on managing your business
  • Optimize your company’s overall efficiency

Why CRI Advantage?

CRI has over 20 years of experience providing IT managed services and service desk offerings. CRI Advantage was awarded the Department of Energy Small Business of the Year award for our Managed Service Desk offering. We bring CMMI Level 3 SVC accreditation, ISO 9001, 20000, and 27001 certification, and adhere to NIST standards. Our Managed Service offerings are comprised of IT Service Desk, Cyber Security and Application Support.

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